Virtual Care

Virtual Care Through Teladoc Health

Everyday care, available 24/7

Connect with a licensed healthcare provider by phone or video for every day, non-emergency health concerns. Teladoc Health makes it convenient to get care from home or while traveling within the United States, including nights, weekends, and holidays. For Zion HealthShare members with Virtual Care, Teladoc Health access is complimentary, and 24/7 Care visits are free.

What can Teladoc Health help with?

• Common illnesses and concerns: Get care for colds, flu symptoms, allergies, sinus infections, pink eye, rashes, urinary tract infections, and more.
• Personal wellness: Receive guidance and treatment for sleep issues, hair loss, birth control, and sexual health.
• Prescription support: Providers can prescribe medications and certain refills when medically appropriate.
• Next steps: If you need in-person or specialty care, your provider can help you determine what to do next.

Additional mental health services

Mental health services are also available through your Teladoc Health account for an additional charge paid by the member. These services are separate from complimentary 24/7 Care visits. Log in to explore available options and pricing.

Getting started

Members with Virtual Care will receive a welcome email from Teladoc Health shortly after enrolling with Zion HealthShare. Follow the instructions in that email to set up your account. Once your account is ready, you can start using the service right away.

Already have your account set up? Request a visit through the Teladoc Health app, website, or by calling 1-800-835-2362.

Frequently Asked Questions

How much does Teladoc Health cost?

For Zion HealthShare memberships that include Virtual Care, Teladoc Health access is complimentary, and 24/7 Care visits are free. Additional mental health services have separate charges paid by the member.

When can I use 24/7 Care?

Providers are available 24 hours a day, seven days a week for non-emergency health concerns. You can request a visit when your usual provider is unavailable, outside regular office hours, or when a virtual visit is more convenient.

Who will I speak with?

Teladoc Health 24/7 Care providers are U.S. board-certified and licensed to practice in the state where you are located when receiving care.

Can my family use Teladoc Health?

Eligible dependents can access care, too. Children age 17 and younger are added under the primary account holder’s account, and the primary account holder requests their visits. Adult dependents age 18 and older set up their own accounts.

Can a Teladoc Health provider prescribe medication?

Yes. Providers can prescribe medications and certain refills when medically appropriate. A prescription is not guaranteed. Teladoc Health providers do not prescribe controlled substances or certain other medications with a higher risk of abuse.

Does Teladoc Health replace my primary care provider?

No. Teladoc Health 24/7 Care is an option for everyday, non-emergency concerns. It does not replace an ongoing relationship with your primary care provider. If you need in-person or specialty care, your Teladoc Health provider can help you determine the next step.

Can my primary care provider receive a record of my visit?

Yes. With your consent, an electronic copy of your Teladoc Health visit can be sent to your primary care provider.

Can I use Teladoc Health while traveling?

Yes. You can access 24/7 Care while traveling within the United States, subject to applicable restrictions. The service is not available internationally.

Is there a time limit for visits?

There is no time limit for 24/7 Care visits and no additional charge for a longer visit.

Who can help with my Teladoc Health account?

For help registering, accessing care, or resolving an account issue, contact Teladoc Health at 1-800-835-2362.

Can I use Teladoc Health for an emergency?

No. Teladoc Health 24/7 Care is for non-emergency concerns. For a medical emergency, call 911 or seek emergency care.